Self Catering Terms and Conditions

When confirming a reservation with a deposit you are entering into a legal agreement with us. Please read our terms and conditions below:

Bookings are taken on a Self Catering basis. Short breaks & last minute deals are available. We accept the following forms of payment: debit/credit cards, we do not accept cheques.

Pets are not accepted.

Arrival & departure – Accommodation will be available to you from 15.00 hrs on the day of arrival. If you expect to arrive later than 21.00 hrs please advise by telephone 019467 29907, if you fail to do so, you may not be able to gain access to the property. If you fail to arrive by 12 noon on the day after the start date of your holiday rental & you have not advised us of your late arrival, your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation. We request that you vacate the property by 10.00 hrs on the day of departure.

Deposits – We require £75.00 deposit per property booked to confirm a booking. The remaining balance becomes due 6 weeks prior to arrival. Last minute bookings are payable in full when booking.

Cancellation policy – When a confirmed reservation has been made, both guest & Shepherds Views Holidays have entered into a legal binding contract. Cancellations longer than 6 weeks prior to arrival will lose the deposit. Cancellations within 6 weeks of the arrival date will lose all money paid. To avoid any disappointment in case of cancellation or a holiday being cut short through illness it is advisable that a Holiday Cancellation Insurance Policy is taken out, this is a recommendation of Cumbria Tourist Board.

Non-availability – We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your holiday rental party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us.

Damages & Breakages – You are responsible to us for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your holiday rental party, and we can require payment from you to cover any such costs. If you and/or any members of your holiday rental party leave the property in the state whereby extra cleaning is required, we can require payment from you to cover any such costs. We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if we reasonably believe that any damage is likely to be caused, has been caused or is being caused by you or any members of your holiday rental party. These circumstances will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including, for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/accommodation). In this situation, we are under no obligation to find any alternative accommodation for you.

Occupancy – You must not allow more people than we state the property sleeps to occupy the property, neither can you significantly change the composition of the holiday rental party during your occupation of the property, nor can you take any pet into the property. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, this will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/accommodation). In this situation, we are under no obligation to find any alternative accommodation for you.

Allergies – Guests with allergies should be aware that we cannot guarantee that a registered guide and/or hearing dog has not stayed in their chosen property nor can we accept any liability for any suffering which may occur as a result of such animals having been present.

Access – You must allow us and any representative of us (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations we are entitled to enter the property at any time without giving you prior notice).

Data – Any data gathered during the course of booking may be held on computer.

We do not share information with third parties.

Any information posted to our website or images given to us can be used by us without reference or copyright.

If you would like to clarify the above terms and conditions, please contact us